Shipping policy

Effective date: October 7, 2026
Last updated: October 7, 2026

Where We Ship

Brie Corp ships within the United States, including Alaska, Hawaii, and Puerto Rico. We do not currently ship internationally.

Please give us a physical street address. Depending on which carrier we use for your order, PO boxes and APO or FPO addresses may not be deliverable, and orders sent to them may be delayed or returned to us.

Processing Time

Orders are picked, counted, and packed by hand at our Brooklyn facility. Most orders leave within 1 to 3 business days of payment clearing.

Large wholesale lots and boxes with detailed size or style preferences take longer to assemble, and may take up to 5 business days to go out. If your order is going to take longer than that, we will email you.

We do not pick or ship on weekends or public holidays. An order placed Friday afternoon begins processing Monday.

Shipping Rates

Shipping is calculated at checkout based on the weight of your order and where it is going. You will see the cost before you pay.

Preowned clothing sold in bulk is heavy. A larger lot can weigh a great deal more than a typical apparel order, and the shipping cost reflects that. If you are comparing our per piece price to someone else's, factor shipping in on both sides.

Orders above a certain size may ship in more than one box. You are charged once for the order, not once per box.

How We Choose a Carrier

We ship with FedEx, UPS, and USPS, and we use whichever of them is cheapest for your parcel.

Rates between the three vary a great deal depending on weight, box size, and destination. A 30 pound lot going to Texas and a 6 pound box going to New Jersey rarely travel most economically with the same carrier. Rather than commit to one and pass you the difference, we compare them for each order and send it the cheapest way.

This keeps your shipping cost down. It also means the carrier that brings your order may not be the one that brought your last, and we are not able to guarantee in advance which it will be.

If you need your order to travel with a specific carrier, because of a receiving requirement at your warehouse or an account you want it billed to, email us at support@brie.co before you order. We will tell you whether we can accommodate it and what it costs.

Delivery Times

Transit time depends on the carrier and service used and on how far your order travels. Most domestic orders arrive within 2 to 7 business days after they ship. Alaska, Hawaii, Puerto Rico, and remote addresses take longer.

Delivery estimates are estimates, not guarantees. We are not able to guarantee a delivery date, and we cannot refund shipping or cancel an order because a carrier ran late. Weather, carrier backlogs, peak season, sorting errors, and address problems all cause delays that are outside our control.

If you need an order by a particular date, email us before you order and we will tell you honestly whether it is realistic.

Tracking

You will get a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to show movement after a label is created. A number that is not updating yet usually means the parcel has not been scanned, not that something has gone wrong.

If tracking has not moved in 5 business days, email us and we will chase the carrier.

Signature Confirmation

We add signature confirmation to higher value orders at our discretion, at no extra cost to you. If you would like it added to an order that would not otherwise get it, ask us before you order.

Risk of Loss, and Parcels That Go Missing

Title and risk of loss pass to you when your order is handed to the carrier. From that point, loss or damage in transit is formally the carrier's responsibility.

In practice we do not leave you to deal with it alone. If your order arrives damaged or does not arrive at all, email us inside the claim window in our Refund Policy with photographs of the outer packaging and the contents, and we will open a carrier claim and work it with you.

Where a carrier confirms a parcel as delivered but you did not receive it, we are not able to refund or replace the order. We will help you file with the carrier and give you whatever documentation they ask for. For this reason, please use a delivery address where someone can receive a parcel, particularly for larger orders.

Wrong or Incomplete Addresses

You are responsible for the address you give us. Please check it before you pay. It is far easier to fix before a label exists.

If an order is undeliverable, returned, or delivered to the wrong place because of an address error on your side, we cannot refund the order or the shipping. If the parcel comes back to us we will contact you, and you can pay to have it reshipped.

If you spot a mistake, email support@brie.co immediately with your order number. If we catch it before packing, we will fix it at no cost.

 

 

 

Questions

• Brie Corp
• Email: support@brie.co
• Address: 346 New York Ave #1a, Brooklyn, NY 11213, United States

Put your order number in the subject line and we will get to you faster.